Privacy Policy

1. Introduction

This Privacy Policy explains how LegalDocsHub (Identities Analysis) (“we”, “us”, “our”), a private consultancy based in Maharashtra, India, collects, uses, stores and protects personal data of clients, website visitors and our associates. We comply with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the rules made under it, as applicable from time to time. By using our website or sharing your information with us, you agree to this Policy.

2. Who we are — not a government body

We are an independent documentation, registration and technology consultancy. We are not a government entity, ministry, law firm or Chartered Accountant firm. We assist with form-filling and guidance for documents such as Driving Licence, Udyam, FSSAI, Gumasta, GST, PAN, Marriage Registration and similar services, and we also provide website and Android application development and support. Final approval of any government document rests solely with the concerned authority.

3. Information we collect

• Contact details you give us through the enquiry form, phone, WhatsApp or email: name, mobile number, email, city and the service you need.
• Documents and details for your application (for example Aadhaar, PAN, photographs, address proof, business details) that you voluntarily send to our team or agents.
• Project information for website or app development, such as business details, logos and content you share.
• Basic technical data such as browser type, device and IP address, recorded by our hosting provider for security and performance.
• Associate data for our agents, managers and staff who use our portal: name, mobile number, photograph, attendance with check-in location, work records and payout details.

4. No document upload on this website

Clients send documents voluntarily and directly to our support team or authorised agents through WhatsApp or email, strictly to process the application they have requested.

5. Purpose of use and consent

We use your data only for the specific service you ask for, such as preparing and submitting your application, contacting you about its status, issuing receipts, and answering your queries. Because you share this information voluntarily for that purpose, we process it on the basis of your consent, including deemed consent under the DPDP Act. We do not use your documents for marketing, and we do not sell your data. You may withdraw consent at any time by writing to us; this may stop us from completing the pending service.

6. Sharing of data

We never sell or rent your personal data. We share it only as needed with: (a) the government portal or authority where your application is submitted; (b) our authorised agents, managers and staff who work on your case and are bound to keep it confidential; and (c) service providers such as payment, hosting and messaging platforms, or authorities where the law requires us to disclose.

7. Retention and deletion

Documents you send us (Aadhaar, PAN, photographs and similar) are used only for your application and are permanently deleted from our devices and chats immediately after the application is submitted. Our agents are instructed to do the same.

We keep only a limited record — your name, mobile number, address, the service availed, application or reference number, status and payment details — for the period needed for accounting, tax and legal compliance, customer support and dispute resolution. After that period this record is deleted or anonymised.

8. Security safeguards

We use reasonable safeguards: password-protected systems with role-based access, limited access to documents, and hosting over HTTPS. No method of transmission or storage is completely secure, and messages sent through third-party apps such as WhatsApp are subject to that platform’s own terms and policies.

9. Your rights

Under the DPDP Act you may ask us to: give a summary of the personal data we hold and how it is used; correct or update inaccurate data; erase your data once its purpose is complete (subject to legal retention duties); nominate another person to exercise your rights in case of your death or incapacity; and raise a grievance. Write to us at support@legaldocshub.com.

10. Children’s data

We process the personal data of a person under 18 years (for example for a minor’s passport or identity document) only with the verifiable consent of the parent or lawful guardian, who must be the person dealing with us.

11. Cookies and third-party links

Our website may use basic cookies or similar tools for essential functioning. It may link to third-party services such as WhatsApp, Google Maps or government portals; we are not responsible for their privacy practices.

12. Data breach

If a personal data breach affecting you occurs, we will take steps to contain it and inform the affected persons and the Data Protection Board of India as required by law.

13. Changes to this Policy

We may update this Policy from time to time. The latest version, with its date, will always be available on this page.

14. Grievance Officer and contact

In accordance with the Information Technology Act, 2000, the rules made under it and the DPDP Act, you can contact our Grievance Officer:

We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt.

General queries: support@legaldocshub.com · WhatsApp: +91 95450 70966

15. Governing law

This Policy is governed by the laws of India. Courts at Mumbai, Maharashtra have jurisdiction, subject to the Terms & Conditions.